Adaptive Process Management in Cyber-Physical Domains

The increasing application of process-oriented approaches in new challenging cyber-physical domains beyond business computing (e.g., personalized healthcare, emergency management, factories of the future, home automation, etc.) has led to reconsider the level of flexibility and support required to manage complex processes in such domains. A cyber-physical domain is characterized by the presence of a cyber-physical system coordinating heterogeneous ICT components (PCs, smartphones, sensors, actuators) and involving real world entities (humans, machines, agents, robots, etc.) that perform complex tasks in the “physical” real world to achieve a common goal. The physical world, however, is not entirely predictable, and processes enacted in cyber-physical domains must be robust to unexpected conditions and adaptable to unanticipated exceptions. This demands a more flexible approach in process design and enactment, recognizing that in real-world environments it is not adequate to assume that all possible recovery activities can be predefined for dealing with the exceptions that can ensue. In this chapter, we tackle the above issue and we propose a general approach, a concrete framework and a process management system implementation, called SmartPM, for automatically adapting processes enacted in cyber-physical domains in case of unanticipated exceptions and exogenous events. The adaptation mechanism provided by SmartPM is based on declarative task specifications, execution monitoring for detecting failures and context changes at run-time, and automated planning techniques to self-repair the running process, without requiring to predefine any specific adaptation policy or exception handler at design-time

A planning approach to the automated synthesis of template-based process models

The design-time specification of flexible processes can be time-consuming and error-prone, due to the high number of tasks involved and their context-dependent nature. Such processes frequently suffer from potential interference among their constituents, since resources are usually shared by the process participants and it is difficult to foresee all the potential tasks interactions in advance. Concurrent tasks may not be independent from each other (e.g., they could operate on the same data at the same time), resulting in incorrect outcomes. To tackle these issues, we propose an approach for the automated synthesis of a library of template-based process models that achieve goals in dynamic and partially specified environments. The approach is based on a declarative problem definition and partial-order planning algorithms for template generation. The resulting templates guarantee sound concurrency in the execution of their activities and are reusable in a variety of partially specified contextual environments. As running example, a disaster response scenario is given. The approach is backed by a formal model and has been tested in experiment

VERTO: a visual notation for declarative process models

Declarative approaches to business process modeling allow to represent loosely-structured (declarative) processes in flexible scenarios as a set of constraints on the allowed flow of activities. However, current graphical notations for declarative processes are difficult to interpret. As a consequence, this has affected widespread usage of such notations, by increasing the dependency on experts to understand their semantics. In this paper, we tackle this issue by introducing a novel visual declarative notation targeted to a more understandable modeling of declarative processes

Analysing Event Data through Process Mining

Most organizations create business processes, which are sometimes difficult to control and comprehend. Understanding these processes is however an absolute prerequisite prior to taking on any improvement initiative. Process mining provides a new perspective that makes easier and faster to get a complete and objective picture of business processes to better control and continuously improve them, by reducing their costs, production time and risks. This is made possible by analysing vast quantities of event data available in today’s information systems. Mainly, which activities are performed, when, and by whom. In that sense, process mining sits between computational intelligence and data mining on the one hand, and business process management on the other hand. The reference framework for process mining focuses on: (i) conceptual models describing processes, organizational structures, and the corresponding relevant data; and (ii) the real execution of processes, as reflected by the footprint of reality logged and stored by the information systems in use within an enterprise. For process mining to be applicable, such information has to be structured in the form of explicit event logs. In fact, all process mining techniques assume that it is possible to record the sequencing of relevant events occurred within an enterprise, such that each event refers to an activity (i.e., a well-defined step in some process) and is related to a particular case. Through process mining, decision makers can discover process models from event logs (process discovery), compare expected and actual behaviors (conformance checking), and enrich models with key information about their actual execution (process enhancement). This, in turn, provides the basis to understand, maintain, and enhance processes based on reality. In this tutorial, we introduce the process mining framework, the main process mining techniques and tools, and the different phases of event data analysis through process mining, discussing the various ways data and process analysts can make use of the mined models. Finally, we discuss common pitfalls and critical issues, and give suggestions on how to mitigate them

Integrating body scanning solutions into virtual dressing rooms

The world is entering its 4th Industrial Revolution, a new era of manufacturing characterized by ubiquitous digitization and computing. One industry to benefit and grow from this revolution is the fashion industry, in which Europe (and Italy in particular) has long maintained a global lead. To evolve with the changes in technology, we developed the IT- SHIRT project. In the context of this project, a key challenge relies on developing a virtual dressing room in which the final users (customers) can virtually try different clothes on their bodies. In this paper, we tackle the aforementioned issue by providing a critical analysis of the existing body scanning solutions, identifying their strengths and weaknesses towards their integration within the pipeline of virtual dressing rooms

SmartPM: automatic adaptation of dynamic processes at run-time

The research activity outlined in this thesis is devoted to define a general approach, a concrete architecture and a prototype Process Management System (PMS) for the automated adaptation of dynamic processes at run-time, on the basis of a declarative specification of process tasks and relying on well-established reasoning about actions and planning techniques. The purpose is to demonstrate that the combination of procedural and imperative models with declarative elements, along with the exploitation of techniques from the field of artificial intelligence (AI), such as Situation Calculus, IndiGolog and automated planning, can increase the ability of existing PMSs of supporting dynamic processes. To this end, a prototype PMS named SmartPM, which is specifically tailored for supporting collaborative work of process participants during pervasive scenarios, has been developed. The adaptation mechanism deployed on SmartPM is based on execution monitoring for detecting failures at run-time, which does not require the definition of the adaptation strategy in the process itself (as most of the current approaches do), and on automatic planning techniques for the synthesis of the recovery procedure

Supporting adaptiveness of cyber-physical processes through action-based formalisms

Cyber Physical Processes (CPPs) refer to a new generation of business processes enacted in many application environments (e.g., emergency management, smart manufacturing, etc.), in which the presence of Internet-of-Things devices and embedded ICT systems (e.g., smartphones, sensors, actuators) strongly influences the coordination of the real-world entities (e.g., humans, robots, etc.) inhabitating such environments. A Process Management System (PMS) employed for executing CPPs is required to automatically adapt its running processes to anomalous situations and exogenous events by minimising any human intervention. In this paper, we tackle this issue by introducing an approach and an adaptive Cognitive PMS, called SmartPM, which combines process execution monitoring, unanticipated exception detection and automated resolution strategies leveraging on three well-established action-based formalisms developed for reasoning about actions in Artificial Intelligence (AI), including the situation calculus, IndiGolog and automated planning. Interestingly, the use of SmartPM does not require any expertise of the internal working of the AI tools involved in the system

From zero to hero: A process mining tutorial

Process mining is an emerging area that synergically combines model-based and data-oriented analysis techniques to obtain useful insights on how business processes are executed within an organization. This tutorial aims at providing an introduction to the key analysis techniques in process mining that allow decision makers to discover process models from data, compare expected and actual behaviors, and enrich models with key information about the actual process executions. In addition, the tutorial will present concrete tools and will provide practical skills for applying process mining in a variety of application domains, including the one of software development

Knowledge-Intensive Processes: Characteristics, Requirements and Analysis of Contemporary Approaches

Engineering of knowledge-intensive processes (KiPs) is far from being mastered, since they are genuinely knowledge- and data-centric, and require substantial flexibility, at both design- and run-time. In this work, starting from a scientific literature analysis in the area of KiPs and from three real-world domains and application scenarios, we provide a precise characterization of KiPs. Furthermore, we devise some general requirements related to KiPs management and execution. Such requirements contribute to the definition of an evaluation framework to assess current system support for KiPs. To this end, we present a critical analysis on a number of existing process-oriented approaches by discussing their efficacy against the requirements